First impressions are the steppingstones into lasting connections, a principle as relevant to businesses as it is to personal interactions. Traditionally, a truck driver arrives at a cargo facility, only to be greeted by a long line they have to wait at before being able to approach the front counter, just like they do at every other facility they may visit.
On the other hand, when a truck driver steps into a cargo facility empowered by SprintPass, they encounter a SprintPass Kiosk, a digitalized first step on the process. Here, they swiftly input their details, seamlessly joining a digital queue, bypassing the hassle of waiting in a physical line.
At the SprintPass Kiosk, the trucker selects their preferred identification method: a PKU number (for reservation holders), House Airway Bill (HAWB) number, Master Airwayb Bill (MAWB) number, or Unit Load Device (ULD) number. From there, they provide essential information: service type, freight details, and personal particulars like their company name and contact number, ensuring they stay informed via text updates.
Furthermore, SprintPass caters to users in English, Spanish, Filipino, and Chinese, ensuring accessibility.
Once details are submitted, some cargo facilities may allow them to select a dock door; otherwise, the facility staff will assign them a dock door. With a final click of “Check in”, they notify their arrival to the front counter, seamlessly integrating into the digital waitlist.
SprintPass’s digital queue defines turns based on priority and rules set by the cargo facility, eliminating the “he said, she said” of who arrived first. Whether you’re a reservation holder, app user, or walk-in customer, the system ensures everyone gets their turn, objectively and efficiently.
In essence, the process revolutionized by SprintPass fosters transparency at different stages. From inputting information at the kiosk to navigating a digital queue, the entire experience unfolds seamlessly, courtesy of a user-friendly platform right within the cargo facility.