Reference your specific Ocean Carrier customer notices and communications for the implementation and "Go Live" timelines.
No, all import demurrage payments must be paid through the eModal platform starting on the go live date.
The systems talk back and forth all day, but the communication is not immediate; there may be a delay that can take up to 60 minutes to reflect status changes.
Depending on the inquiry or issue, you will contact either the terminal, ONE, or eModal per the below guidance.
No. We will be utilizing the existing eModal community platform.
Customers should contact the Ocean Carrier directly.
At this time, this platform is for import demurrage only.
No, all payments must be made through the eModal platform.
Yes.
Platform Processing Fees fees apply.
Visit https://www.cargosprint.com/emodal/ssl-support to find content designed to get you set up and ready to go. If you would like additional training, please request it by clicking the ‘Need Assistance’ button at the bottom of that page.
eModal account administrators can grant sub-users access to add payment methods. Admin users can also share company payment methods with other company users. Refer to our Help Center for more resources on Account Management.
eModal account administrators can grant sub-users access to add payment methods. Admin users can also share company payment methods with other company users. Contact your company administrator to give you the appropriate rights. Also, refer to our Help Center for more resources on Account Management.
eModal account administrators can grant sub-users access to add payment methods. Admin users can also share company payment methods with other company users. If you are an account administrator and do not see the option to pay with ACH, or would like to request an ACH limit increase, please contact us.
To view payments made in eModal for your Company, navigate to Administration -> Company Purchase History. There you will be able to access your payment history, a search tool, as well as resend a receipt for a past payment.
For tariff information, please visit the appropriate Ocean Carrier website.
Requesting a refund is an easy process. Clink the link below and click “Submit a help request” which is found on the upper right hand corner of the screen. You will then select “Fee Payment” on the drop down menu. You will need to fill in the form under “reasons for contacting eModal” you will select “Fee payment” then “I want to request a refund”. Continue filling in the remaining information on the form and the support team will respond as quickly as possible. It is always best to include as much information and supporting documentation to make the process as smooth and quick as possible.
Please follow the instructions found in this eModal Registration Support Site
Terminals send this information to eModal and the Ocean Carrier systematically and via email frequently throughout the day. If the container does not reflect your expected update within 60 minutes, contact the appropriate Ocean Carrier customer service group.
Please refer to the Terminal website for the most up to date container availability from the Terminal Operator perspective. eModal hold messages may experience a lag in timing due to EDI data latency. If the container does not reflect your expected update within 60 minutes, contact the Ocean Carrier's customer service team.
Customers should contact the Ocean Carrier's customer service team directly.
This is "Good Through Date" or the date that the container is satisfied through, either from Free Time, payments or a good faith release process.
