Reference this ONE notice for launch dates: ONE Customer Advisory
No, all import demurrage payments must be paid through the eModal platform starting on the go live date.
The systems talk back and forth all day, but the communication is not immediate; there may be a delay that can take up to 60 minutes to reflect status changes.
Depending on the inquiry or issue, you will contact either the terminal, ONE, or eModal per the below guidance.
No. We will be utilizing the existing eModal community platform.
Customers should contact ONE through the Live Chat located on the ONE website or call the ONE Customer Service Team at (844) 413-6029.
No, this platform is for import demurrage only.
No, all payments must be made through the eModal platform.
Yes.
When paying via ACH all Platform Service Fees are waived by ONE.
Visit eModal.info/ONE to find content designed to get you set up and ready to go. If you would like additional training, please request it by clicking the ‘Submit a request’ button at the top right corner of that page.
eModal account administrators can grant sub-users access to add payment methods. Admin users can also share company payment methods with other company users. Refer to our Help Center for more resources on Account Management.
eModal account administrators can grant sub-users access to add payment methods. Admin users can also share company payment methods with other company users. Contact your company administrator to give you the appropriate rights. Also, refer to our Help Center for more resources on Account Management.
eModal account administrators can grant sub-users access to add payment methods. Admin users can also share company payment methods with other company users. If you are an account administrator and do not see the option to pay with ACH, or would like to request an ACH limit increase, please contact us.
To view payments made in eModal for your Company, navigate to Administration -> Company Purchase History. There you will be able to access your payment history, a search tool, as well as resend a receipt for a past payment.
You can search ONE tariffs using this link: https://ecomm.one-line.com/ecom/CUP_HOM_3105.do?sessLocale=en
Import demurrage is found in Tariff Code ONEY-101 Rule 23.100- 23.107
Requesting a refund is an easy process. Visit the link below and submit a help request, the support team will respond as quickly as possible.
It is always best to include as much information and supporting documentation to make the process as smooth and quick as possible.
eModal Support
Please follow the instructions found in this eModal Registration Support Site
Terminals send this information to eModal and ONE systematically and via email frequently throughout the day. If the container does not reflect your expected update within 60 minutes, contact ONE through the Live Chat located on the ONE Website or call the ONE Customer Service Team at (844) 413-6029.
Please refer to the Terminal website for the most up to date container availability from the Terminal Operator perspective. eModal hold messages may experience a lag in timing due to EDI data latency. If the container does not reflect your expected update within 60 minutes, contact ONE through the Live Chat located on the ONE Website or call the ONE Customer Service Team at (844) 413-6029.
Customers should contact ONE through the Live Chat located on the ONE Website or call the ONE Customer Service Team at (844) 413-6029.
This is "Good Through Date" or the date that the container is satisfied through, either from Free Time, payments or a good faith release process.
