01 Mar 2023 | Los Angeles, CA [TraPac]
01 Mar 2023 | Oakland, CA [TraPac]
17 Apr 2023 | Savannah, GA [GPA - Garden City Terminal]
17 Apr 2023 | Savannah, GA [OCE - Ocean Terminal]
01 May 2023 | Houston, TX [Barbours Cut & Bayport Terminals]
15 May 2023 | Charleston, SC [North Charleston & Wando Terminals]
26 Jun 2023 | Norfolk, VA [Virginia International Gateway & Norfolk International Terminals]
10 July 2023 | Philadelphia, PA [Packer Terminal]
17 July 2023 | Boston, MA [Conley Terminal]
17 July 2023 | Tampa, FL [Hookers Point]
18 July 2023 | Baltimore, MD [Seagirt]
31 July 2023 | Boston, MA [Conley]
Please follow the instructions found at CMA-CGM
Depending on the inquiry or issue, you will contact either CMA-CGM or eModal per the below guidance.
The systems talk back and forth all day but there are data communications involved which could result in up to 60 minutes to reflect status changes.
To ensure smooth cargo pickup upon arriving at the terminal, please check eModal for cargo status prior to pickup.
No. We will be utilizing the existing eModal community platform.
Customers should contact CMA CGM directly by emailing usa.clientsolutions@cma-cgm.com.
Please visit cargosprint.com/emodal/cma-cgm.
To view payments made in eModal for your Company, navigate to Administration -> Company Purchase History. There you will be able to access your payment history, a search tool, as well as resend a receipt for a past payment.
It can be found on CMA CGM's website at https://www.cma-cgm.com/ebusiness/tariffs/demurrage-detention. Select the “North America” tab and choose the link to the United States.
Click the link below to begin the refund process, the support team will respond as quickly as possible. It is always best to include as much information and supporting documentation to make the process as smooth and quick as possible. https://www.emodal.com
Terminals send this information to eModal and the Ocean Carrier systematically. If the container does not reflect your expected update within 60 minutes, contact CMA CGM directly by emailing usa.clientsolutions@cma-cgm.com.
Please refer to the Terminal website for the most up to date container availability from the Terminal Operator perspective. eModal hold messages may experience a lag in timing due to EDI data latency. If the container does not reflect your expected update within 60 minutes, contact CMA CGM directly by emailing usa.clientsolutions@cma-cgm.com.
Customers should contact CMA-CGM directly by emailing usa.clientsolutions@cma-cgm.com.
"Good Through Date" is the date the container is satisfied through, either from free time, payments or a good faith release process.
